44ok Privacy Policy

1 Scope & Applicability

44ok (referred to herein as "we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") applies to the 44ok website, mobile app, and all related services.

This Policy clearly sets out which information we collect, why we collect it, how it is stored and protected, and the circumstances under which it may be shared with third parties. By using any 44ok service, you are deemed to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. That is why this policy is written in plain language — so you can clearly understand what we do and do not do with your information.

2 What Information Is Collected

44ok only collects information that is necessary for providing services, ensuring security, and meeting legal obligations.

• When you voluntarily provide information — during registration, KYC, or when submitting a support ticket.
• Collected automatically — via cookies and log files while using the website or app.
• Transaction confirmation details received from the payment gateway.

3 How Your Information Is Used

44ok uses your information for the following purposes:

• Account Management: For registration, login, password recovery, and profile management.
• Transaction Processing: To securely process deposits and withdrawals.
• Identity Verification (KYC): To meet legal obligations related to fraud prevention and anti-money laundering.
• Customer Support: For prompt resolution of your complaints and queries.
• Platform Development: Analyzing usage patterns to improve the gaming experience.
• Security: To detect and prevent suspicious activity.
• Promotional Communications: To send you offers and updates, where you have given your consent.

4 Who Your Information Is Shared With

44ok does not sell your personal information. However, data may be shared with the following parties in certain circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• KYC Verification Provider: Required documents may be shared with third-party verification agencies to confirm your identity.
• Law Enforcement Agencies: Information may be disclosed to government authorities under a court order or as required by the laws of Bangladesh.
• Technology Partners: Server hosting and cybersecurity service providers — however, they are not permitted to use your data for their own purposes.

5 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 44ok website and app.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences, language, and gaming settings.
• Analytics Cookies: To understand how the platform is being used — active only with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

6 Data Retention Period

44ok does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of account activity and 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction.
• KYC Documents: 5 years after account closure.
• Gaming Logs: 3 years.
• Support Ticket: 2 years after resolution.
• Cookie Data: 1 year or until the browser is closed, depending on type.

7 Your Rights

As a 44ok user, you have the following rights over your own data:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a readily readable format.
• Right to Object: You may opt out of marketing communications at any time.

8 Third-Party Services & Links

Certain third-party services are integrated into the 44ok platform — such as payment gateways and game providers. These services have their own privacy policies.

• During payment processing, you may be redirected to a third-party interface — that platform's own policies will apply there.
• Game providers retain game result and statistical data — however, they do not receive your personal identity information.
• 44ok is not responsible for the privacy practices of these third parties, but we only work with trusted partners.

9 Minor Privacy

44ok is strictly an 18+ platform. We do not intend to collect information from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• If a user is identified as a minor, their account will be immediately suspended and any collected data will be deleted.

10 Security Measures

44ok has implemented both technical and organizational measures to protect your data:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Regular Security Audits: Periodic system audits conducted by third parties.
• Restricted Access: Only authorized personnel are permitted to access user data.
• Data Backup: Secure encrypted backups are maintained on a regular basis.

In the event of a security incident, we will promptly notify affected users in accordance with applicable law.

11 Policy Changes & Updates

44ok reserves the right to update this Privacy Policy at any time. When changes are made:

• The updated policy, along with its effective date, will be published on this page.
• For significant changes, you will be notified via email or in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly for updates.

12 Contact & Complaints

If you have any questions or concerns about our Privacy Policy, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Language: You may contact us in Bengali or English

We take every request seriously and aim to resolve it as quickly as possible within the bounds of applicable law.